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* We have instituted a few Fraud Controls to help reduce payment problems:
Hide Credit Card Option when Billing and Shipping addresses are different
To help protect credit card holders, our shopping system hides the credit card payment option if using different billing and shipping address book entries. This has DRAMATICALLY helped reduce fraud attempts and helps to protect card holders.
APO/FPO - there are shipping and payment features in place to help ship to APO/FPO however.
For non-APO/FPO, if you need to mail to a different address, then choose Check/Money Order as your payment option and then snail mail in your check or money order.
We get snail mail payments ALL THE TIME and it works out fine. Allow for a little extra time.
As soon as we receive your snail mail payment, we update your order and put it into the processing queue. You also receive an email showing that your order has been updated and that it is being processed.
For Rush Orders, we cannot process your order until paid. If you choose Check/Money Order as your payment option, your order will be processed once your order is paid. Thanks for your understanding.
Address Verification System
When using a credit card for payment, if the Billing info submitted doesn't match what your credit card company has on file, then a credit card submission will fail. This is solely determined by the online payment processor, not by Travel Dog Tags. We don't have any control over what their report says.
Our shopping system simply takes their report and then gives thumbs up or thumbs down.
Thus, even if you believe that the billing info that you have submitted is a match for what your credit card company has on file, if the AVS report comes back as thumbs down, then our shopping system will not create the order, so please try to be as accurate as possible. Thanks.
CVV number on your credit card
You MUST provide the special security number on your credit card. This is one additional bit of info that the Bad Guys might not have. It's usually on the back of most credit cards.
We hope you are okay with the Fraud Controls we have put in place. They have been a BIG help in reducing fraud issues, and this is good for you and us. Thanks for your understanding.
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